01Acceptance of Terms
By instructing Ashcroft Intelligence ("Ashcroft", "we", "us"), signing an engagement letter, or using the Ashcroft client portal, you ("Client", "you") agree to be bound by these Terms of Engagement together with any case-specific engagement letter. Where the two conflict, the engagement letter prevails.
These terms take effect on the earlier of (i) execution of the engagement letter, (ii) payment of any retainer, or (iii) the delivery of substantive work on your case.
02Scope of Services
Ashcroft provides asset tracing, dispute resolution support, chargeback advocacy, and coordinated legal action services for victims of investment, cryptocurrency, forex, payment and romance fraud. The precise scope of work is defined in your engagement letter.
Ashcroft is not a licensed law firm. Where litigation is required, we coordinate with regulated legal partners in the relevant jurisdiction; the attorney-client relationship exists between you and that partner, not Ashcroft.
03Fees & Payment
Our standard structure is a modest retainer plus a success fee calculated on funds actually recovered and remitted to you. Full detail is set out in your engagement letter and the current fee schedule on our Pricing page.
Disbursements (court filing fees, translations, expert reports, third-party investigators) are billed at cost with prior written approval above USD 500.
04Client Obligations
You agree to provide truthful information, respond to reasonable evidence requests within 5 business days, and not to instruct another recovery firm on the same matter without written notice.
05Confidentiality
All information you share with us is held in strict confidence, encrypted in transit (TLS 1.3) and at rest (AES-256), and disclosed only to your assigned case team and — with your consent — regulated counterparties.
06No Guarantee of Recovery
Asset recovery outcomes depend on factors outside our control (counterparty solvency, jurisdictional cooperation, timing). Ashcroft makes no guarantee of any specific outcome. Historical performance is not indicative of future results.
07Termination
Either party may terminate the engagement in writing with 14 days' notice. On termination, fees accrued for work performed and any success fee on funds already recovered remain payable.
08Limitation of Liability
To the fullest extent permitted by law, Ashcroft' aggregate liability arising out of or in connection with any engagement shall not exceed the fees paid by the client in the twelve months preceding the event giving rise to the claim.
09Governing Law & Disputes
These terms are governed by the laws of England and Wales. Any dispute shall be resolved by confidential arbitration in London under the LCIA Rules, unless the engagement letter specifies otherwise.
10Contact
Questions on these terms: legal@ashcroftintelligence.com · Ashcroft Intelligence, 1 King William Street, London EC4N 7AF.